For emergency towing or roadside assistance, calling our dispatch line directly is the fastest method. Our phone lines are monitored 24/7 to ensure immediate response, whereas emails or contact forms are better suited for non-urgent inquiries or future bookings.
Can I get a price quote over the phone?
Yes, we believe in transparent pricing. When you call, simply provide your location, vehicle type, and the nature of the issue (e.g., flat tire, towing distance). Our team will provide a clear, upfront estimate so you know exactly what to expect before we arrive.
How long does it take to reply to emails?
We strive to respond to all website inquiries and emails within 24 hours. However, if you are stranded on the road or facing an urgent safety issue, please do not wait for an email reply—call us immediately for instant assistance.
Is your dispatch center open on holidays?
Yes, vehicle breakdowns don’t take holidays, and neither do we. Our contact center operates 365 days a year, including weekends and major public holidays. You can reach a live operator at any time, day or night, for help.
Where is your main office located?
Our headquarters is located at 11579 Harry Hines Blvd, Dallas, TX 75229. While this is our administrative base, our fleet of tow trucks is mobile and strategically positioned across the city to reach customers in all neighborhoods quickly.
How can I provide feedback on my service?
We value your feedback as it helps us improve. You can send us a message through the contact form on this page, or email us directly. We take all customer comments seriously and are committed to ensuring you are satisfied with your experience.
